Terms & Conditions

1. Room Stays & Check-In / Check-Out

• Standard Timings: Check-in commences at 2:00 PM (14:00 hrs) and standard check-out is by 11:00 AM (11:00 hrs). Early check-in or late check-out is subject to inventory availability and prior concierge approval.
• Mandatory Identification: All guests must present a valid government-approved photo ID (Aadhaar, Passport, or Voter ID) with address proof upon arrival. Foreign nationals must present an original passport and valid Indian visa.
• Occupancy Limits: Room occupancy must not exceed the stated limit for the reserved room category. Unauthorized extra occupants will require category upgrade or additional room bookings.

2. Cancellation & Rate Plan Rules

• Flexible Rate Plans: Cancellations made up to 48 hours prior to the scheduled check-in date are eligible for full cancellation without penalty via your Guest Portal.
• Non-Refundable Promotional Rates: Bookings confirmed under advance promotional or non-refundable plans are non-cancellable and non-refundable.
• No-Shows: Failure to arrive on the confirmed date without prior written notice will result in reservation expiration and inventory release.

3. Restaurant & Dining Reservations

• Hold Duration: Dining tables at Mandala Fine Dining are held for 15 minutes past the reserved time slot before being released to waiting guests.
• Dining Duration: Tables are typically reserved for a 90-minute dining session. For extended corporate banquets or larger parties, please contact our restaurant manager.

4. Guest Conduct & Property Care

Guests are expected to conduct themselves with consideration toward fellow residents and hotel staff. The hotel maintains a strictly smoke-free environment across all indoor guest rooms and public hallways. Any intentional damage to hotel furnishings or heritage artifacts will be billed to the guest's folio upon checkout.

5. Assistance & Concierge

For assistance with existing bookings or inquiries regarding these policies, please reach our front desk at: